1 reviews | Active since Feb 2015
Telkom Airtime
I've never in my life been so mistreated. I went to Checkers in Hartbee****rt to buy Airtime for my New Telkom Sim Card. As a first time Telkom user I was not aware of the different products that Telkom now offers. I asked the lady behind the counter if I can have airtime. She asked me twice if I want Telkom airtime. And I answer yes on both occations. But she did not make it clear that the airtime was for a landline and not a mobile. I went back to the store after the lady from Telkom told me to go back, to exchange the landline airtime for mobile airtime. They refused to. Calling me a ***** to my face. There is ways to do business but telling someone to her face that she is a ***** is just unacceptable. I will never ever set foot in a Checkers again. I will take away all my business from them. I get all my monthly medication from them as well, but will take my business elsewere.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hartebee****rt.
As a customer driven business, Checkers realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. Please note that airtime is unfortunately a non-refundable item which is why cashiers will double check with a customer when there is any doubt.
In the interest of customer service one of our operational representatives will ,however, be in contact with you.
Kind regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hartebee****rt.
As a customer driven business, Checkers realises the importance of offering superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. Please note that airtime is unfortunately a non-refundable item which is why cashiers will double check with a customer when there is any doubt.
In the interest of customer service one of our operational representatives will ,however, be in contact with you.
Kind regards
Dean Olwage
Customer Relations