TAKE SOME RESPONSIBILITY Sixty60

If you have an issue with sixty60, you are apparently on yojr own and theft can occur without you being able to do a single thing. Charging me for a product that was also shown to have been packed but was not received is THEFT. On Thursday, 3 December, I placed an order.

Ive made 34 orders with sixty60 and for the first time I have an issue of a missing bottle of Gin. Gin is expensive, people! Also The worst thing you can do is have an issue. This company is totally unreliable and unaccountable when something goes wrong therefore customers should really not trust this service and I deleted the app because I won't be using an ************* service again!

I've logged a complaint on the app on Thursday the 3rd right after noticing the missing 750ml bottle of Gin (that I was charged for and the invoice shows was packed!!). Then I sent an email on the 7th of December and I received a reply from a Valentino from sixty60 saying they will escalate and get back to me within 2 working days. It has been 3 working days already and still no answer.

How does it take a whole week to reimburse me for a product I was charged for that didn't show up in my bags. It shouldn't be that difficult a good company would be able to do it seamlessly. I don't know if it was a mistake or if somebody got really thirsty for some good strong alcohol just before the presidents speech or whether another buyer got an extra bottle of gin they actually didn't order but this is Sixty60's responsibility to freaken correct!!!

Please let me know what you can do regarding this. Order no ***7