SYSTEM FAILURE

It seems that there is a fatal flaw with this service! Order ***6 // Delivery not fulfilled If your parcel is delivered to the address provided, and accepted by some random person. There is NO verification on delivery of who the actual customer and the receiver should be, thus your parcel can easily go missing and the response you receive is that it was delivered to the right address." and you have paid - and not received a thing" Another fatal flaw with the system, is the response time to a complaint, you have to log it on the app, and even the call center explains how to log it on the app, so after logging the fault 24 hrs later you can expect a response and this response only receives attention a further 24 hrs later if you reply to it "If you're lucky" It can take DAYS to resolve the smallest query

This service requires major attention and in my eyes is a **** Money paid for goods never received

I Look forward to some sort of response