JB
Jan B
1 reviews | Active since Jul 2014
08 Apr 2015, 14:37
Swopping of purchased goods
I bought Cigarettes at the store, but it was the wrong flavour. When i went back to exchange them for the correct flavour i was told that they do not exchange cigarettes. the Store manager was called and she told me the same story. i explained that no where in the store are there any notifications put up to advise the client. She just kept on telling me that its company policy. she then send the clerk at the counter to the back where the Area manager was and he authorised the exchange. i feel that company that big should put up signs to notify its clients what they do and don't exchange. this really left a fowl taste in my mouth. i will support pick and pay rather than checkers.
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Checkers & Checkers Hypers's replyOfficial
09 Apr 2015, 11:35Hello janb01,
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Bredasdorp. As a customer driven business, Checkers realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Bredasdorp. As a customer driven business, Checkers realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply09 Apr 2015, 11:35
Official
Hello janb01,
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Bredasdorp. As a customer driven business, Checkers realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Bredasdorp. As a customer driven business, Checkers realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations