Super Star Customer Service- Jo-Ann Rhoda

I had the worst experience with PNP online delivery. After having 300 of our staff unable to even have a simple cup of coffee and PNP customer service cutting the call on me, I ordered with checkers.

Being in a panic, I ordered and immediately called the call center and spoke to Jo-Ann Rhoda. She displayed the best customer service delivery I had experienced in years. Jo-Ann managed to talk me through the panic of not being able to assist 300 of our staff, gave me continuous updates on how far the personal shopper was, guided me on how to ensure delivery would happen even though our main gates were closed due to the public holiday and even made me laugh through the stress. I definitely think I would be taking all my business to Checkers.

Well done on employing such exceptional staff who are well trained and display an understanding of what customer service really means.

Thank you Jo-Ann Rhoda!!!!!!