1 reviews | Active since Sept 2011
Stinking attitude at the money market
Good day<br> <br> There is a so called lady by name of Alice with a very bad attitude, she has no clue what the meaning of a customer is. I walked into chekers at Brits Mall, i was second in line to send money. Then few people came behind me to stand on the que to be served. She then came, shouting and asking us 'who told us to stand there' talking to us as if we are a bunch of small kids. She has no manners, and telling us to go stand OUTSIDE the shop by the door because we are disturbing other ques. What bull **** is that because everyone must stand on the que, and how different are we from other customers who are inside the shop standing on ques. This is realy unacceptable, sorry! CLEARLY this is not how customers are treated, and no customer service at all. Some of the people even left because they didnt understand her shouting at us and pushing us out. I have never in my life walked into checkers and had such a service, especialy coming from someone that calls themselves Admin Front manager. Customer service is not a department, its an attitude. Its not about how much you know, but how much you care about your cutomers. I dont want to see that womans face when im there again.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Brits Mall.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Brits Mall.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations