Staff member attention to cellphone not customer

On the 28th October 2015 between 13h30 and 14H15 I was at CHECKERS RIVERSIDE to transfer R1000 and the lady at the money market was not friendly nor active at all. She was eating chewing gum and not friendly at all. She only started becoming friendly when her friend Sarah Davids came and took out cellphone and showing her pictures on the cellphone of the persom whom they said is Mathapelo. She took out my slip and just placed it there then i signed and left. Actually my intention was also to take the signed receipt as what i realised that she forgot about me her concentration was on her colleague Sarah and the cellphone. <br> <br> Are these people taught on customer care?<br> <br> Because on the very same day whilst in the shop the manager or supervisor was reprimanding staff that was on sale goods that were placed next to the door. She came twice to them to tell them to move from those things and assist customers. What is going on in Checkers? Why is the staff not respecting customers?