JP
Jamaine P
1 reviews | Active since May 2013
23 Mar 2015, 09:42
Staff act as if they doing you a favour
I went to Checkers in Galleria Mall this morning to pay my light bill, as I get there firstly I was not greeted, secondly they go offline but don't say a word to the customers, I stood for 10min with no response from the cashier instead they talking amongst in each other in Zulu saying that they offline. How hard is it to inform the customer that you are offline. She then just folds my bill and hands it to me with no explanation, I am extremely ****ed of with their attitude, even the manager or supervisor that came there said nothing to us. Are you guys doing us a favour? Or is it your job to inform customer?
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Checkers & Checkers Hypers's replyOfficial
23 Mar 2015, 17:00Hello Jamaine,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Checkers Hyper Galleria. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Checkers Hyper Galleria. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply23 Mar 2015, 17:00
Official
Hello Jamaine,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Checkers Hyper Galleria. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Checkers Hyper Galleria. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations