SSW Checkers - Shocking Customer Experience

To Whom It May Concern:

My first three orders on the app was a complete disaster. Orders ***2. ***4. ***8. Upon ordering there are so many items not available. The items we picked was changed, for items more expensive. Our first orders bacon was never packed. Our second order was covered in Coke Zero, bag and good damaged. Driver asks my 7 year if its ok? Really. He could not carry the bag as it was too wet and damaged. Todays order was more than a hour late. A particular item was available upon ordering, when we received our order the item was replaced with a similar one, but at double the price.

No specials advertised on the app, and no place to input your Xsavings to get your discount. This is false advertising, greed, and ripping your clients off.

I must say our first three ordering experiences on the app was very unpleasant. Further to this, the sixty60 supervisor told me today that I can bring the coke zero back to the store for an replacement. Really??? First of all, my big packet of chicken fillets was covered in Coke Zero. Not even to talk about the coke mess through my house. I told him I am willing to return my coke zero with me being ill. No problem, I was willing to act on YOUR supervisors instructions. He promised to contact me back today and I am still waiting.

The Somerset West main road store, needs urgent attention. Your quality of your food, packaging and expiring dates are not controlled. It is shocking to see that head office allows this store still to trade.

I lost all my faith, respect and customer confidence to shop further at this store and any other Checkers.