So... what EXACTLY is it gonna take for you to trust me, CheckersCastleGateHyper??

What did I do wrong? I've headed in during a quiet Sunday morning, done my homework and quickly picked up essentials and also took up four tubs of yogurt on special (fridge alert says:#Brand# plain 1kg R10 discount). I get to the till and no. Silly me! Then I tell them, to have a looksee and voila; I'm not mad.

They call in the supevisor (Euclid) who insists that they take his phone and verify with a picture. When they arrive the supervisor still had a problem (after checking the pamphlet) and wouldn't honour the discount. I insist that he follows me to see the instore alert himself. After reading it he still insists that its not the same "plain" yougurt and calls for the security footage!! I point out exactly where the last four were and tell show him the empty space- but he wouldn't have it. Security footage to determine what exactly, I ask?- "I just wanna check something", he says, "Are you sure that you found the yogurt there?". Just to clear up this madness, I pick it up, took off glasses and reread it- so did he, but he gets that it only applies to "stock that was there", which is cottage cheese!

First I'm still accused and now I also have it wrong,REALY?? The brands aren't even the same! All of this points to me being a ***** customer and the eye in the sky will expose me. The last vestages of my waining dignity were sreaming for a medic!

All my dramatic expletives came, a huffing to stage-right, beaming and ready for their 15mins of fame; but no, I had to be the better person and warnin him that I would take the matter further if he was wrong. I just thought that I may just be mistaken, maybe I do deserve to be treated fairly, just maybe, right?

So, last ditch, I called for the store manager(Tsepo) who quickly heard from Euclid and we, shocklingly awaited the outcome of the footage- shock horror!

Once, I was cleared (and not certifiably crazy), no apologies were offered and I insisted on taking it further. A quick offer was made for the "help of R10 each".

So I'd need answers as to how and why we really got here and all I got was Nothing!

So, please tell me what I need to do to NOT have this happen to me again?