****gish Process

I did a money transfer on the 03/11/ 2018 unfortunately I couldn't remember the pin and the person meant to receive the money couldn't due to the incorrect pin. (04/11/2018) I then went to Checkers Hyper Parklands Boksburg branch where I had done the money transfer. I was requested to submit my ID copy, an affidavit and the receipt received for transfer, copies were made and I was given the originals back I was told that it will be lodged as an incident on the 05/11/2018 and I will get an sms with a new pin and that I will be the only one who will be able to make a withdrawal. I was told that their turnaround time is 2 weeks, today is 14 days to be exact and I still have not received the pin. 19/11/2018 I phoned this afternoon and I was told that someone will give me a call for an update. Can someone expedite the process as I need this matter resolved?