Sixty60Damaged Goods not Refunded

The Checkers Sixty60 service has been a great new initiative by Checkers to facilitate grocery deliveries during lockdown. I’ve been making use of their service weekly during lockdown and even multiple times per week. Lately I have found the packing of goods to be damaged on several occasions. Tears in the wrapping of mince meat, vegetable bags that popped open, damaged milk cartons and lately a bottle of wine that was openend and the neck of the bottle empty. On each occasion I meticulously log a detailed complaint. However to date I have not been refunded for any of the damaged items. This is the unacceptable. We pay a service fee for each delivery and with that I would excpect at least some timely feedback on damaged goods.