Sixty60 wallet balance

I have a problem that I have been reporting to the customer care line via email and phone call. I made an order on the sixty60 app but I did not proceed with order as I closed the banking approve window mistakenly. The order then failed to authorize payment. The order was cancelled but the money in my sixty60 wallet was not returned as I had an amount of R238. I called the customer care line and the operator said the amount will be returned in an hour or so... It has been 48hrs. Please assist.