TR
Tony R

1 reviews | Active since Mar 2014

04 Dec 2020, 15:50

Sixty60 tipping is unwelcome

You've blotted your otherwise perfect copybook with Sixty60. By adding a feature to tip the driver, you have demeaned what was a perfect App. Your delivery fee should be adequate to pay the drivers properly, and the measurements built into the system perfectly monitor their performance. As your customer, I do not accept the pressure for additional cost: - It takes longer to complete the purchase and to handle the ADDITIONAL request in the follow-up survey. - There is no basis for a additional tip, because the drivers are doing their jobs. - If you have underestimated the delivery cost, fix that. - A tip is for either for exceptional service (and all your drivers are doing great) or to augment an underpaid employee, which fails the ethical standards of Checkers. Please be aware that you now have competition, so you cannot afford to annoy your customers. Pick 'n Pay Bottles is live, Woolies Dash is announced.

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