Sixty60 that I raved about their Agent put me off

I cancelled my order as it would have taken 3 hrs and 20 minutes to be delivered. Upon ringing your contact centre I had a bad experience with an Agent who was very condescending and told me that “it’s sixty minutes from the ordered being collected is there anything else?”. I will never ever again spend my hard earned money with Checkers as clearly they have acquired enough clients and can afford to be rude when they don’t honour they sixty minutes delivery promise.

I have asked previously as to why am I gridded to one Checkers store when I have more within a 10km radius and I was told that’s how you operate. It’s an inconvenience for clients especially when that particular store constantly doesn’t have all items. Your product development team and innovations team needs to keep up with client demands. Why is your own promised sixty minutes now becomes 3hr20mins???

I want the transcript of the Agent that spoke to me when I rang your customer care line today at 12:43 on order ***A sent to me please.

I have always received good service until this year, you have dropped the ball. The worst not being flexible on choosing a Checkers store myself and being stuck on being gridded to one specific store 🚮🚮🚮 in 2024.