Sixty60 - Terrible Service
Terrible experience with Sixty60. If I could give ZERO stars, I would've.
On Heritage Day, I ordered at 12:00. I checked on my order around 13:00 to see that the order was delayed until 14:00, which is understandable, I thought nothing of it, until I checked again at 14:00 to see that the order was delayed until 16:00. I ended up going into the store to ask if the order is ready, I was informed that they are experiencing technical difficulties and that I will be called about my order.
At 16:07 I was called by by the delivery driver telling me to come into the store to collect my order as he was at the delivery address but no one was there. I told him that that would've been impossible since I am there and asked why he didn't call when he was outside to collect the order?
He just said that if I'm not coming to the store to pick up my order then they are going to cancel it. I told them to go ahead as I'm not driving to the store again to pick it up.
I was refunded excluding the delivery fee, because apparently I refused the order.
A second instance happened today, I ordered a bundle deal, for below the value of the in-app credit on Sixty60, because they can only refund you with in-app credit. A few minutes after the order the order is cancelled for Checkers' side. I ordered again two more times, same happened. I called the help line and was informed that the order had an outstanding amount. I checked again and I was supposed to have a few Rands left of the credit. So the bundle keeps being split into 2 different orders.
I ended up buying only one of the items that was part of the promotion, which isn't to bad as the other item would've been "free" technically.
But I will never use the app again after my delivery has been delivered, because this makes me think that it will happen again in the future.
Honestly The Sixty60 About page on the website should not include this next part: "More me time, more screen time, more time at the gym. Hey, we don’t mind what you do what all that extra time, we just like knowing that you’ve got it." because it just causes frustration and money.