Sixty60 Team fails to deliver on Customer Service

Unacceptable Customer Service from the Sixty60 team. Nearly a month after the event (and having received a reference number for a damaged product delivered), I am still awaiting credit to be passed. Numerous e-mails and phone calls ensued. I was informed that there is a huge backlog in passing credit. The time it is taking for the credit to be passed is unacceptable. The situation also represented a huge embarrassment as the damaged item was intended as a birthday present for my wife.