Sixty60 shame on you.

I tried to place an order to send a meal and some treats to a friend and the Sixty60 app kept coming up with an error message for payment. Eventually after 4 attempts I gave up and started to place an online order with Woolies Dash. I received no notifications until 45 minutes later I received a message to say my order was on its way. I was happy but puzzled. The next thing I received another message to say that my order was on its way! This was a duplicate. Imagine my horror when two orders exactly the same arrived at My friend's house (for a post-op meal) and i was charged for two! Luckily the two other orders were cancelled on the app. I have emailed Sixty60 twice with only an automated response and no reply. I have phoned and asked for assistance but have been passed from pillar to post. All I wanted was a refund as it didn't ever show as a confirmed order on the app. I think I may change to Woolies Dash!