Sixty60 SERVICE IS PATHETIC!!! DON'T EVER USE THIS APP!!!

Checkers Sixty60 PATHETIC!!! I am disgusted and appalled at the substandard service I've received from this Platform.

It was the FIRST time I had attempted to use the App. Ordered 2 x Half Lamb at a discounted rate after hours on Sunday. Called the contact Centre several times on Monday morning, spending about R200 worth of airtime in order to ensure that the meat will be charged at the discounted rate and not the full price. Was assured that the discount will be app****.

When I received the meat, I noticed firstly, that it was charged at the FULL PRICE and secondly, that the quality of the meat was bad as well as that it was not cut the way I had requested.

Again I called the contact Centre and was told that they will refund me within 1 to 3 hours and that I can take the meat back to the store and have it exchanged.

I did go into the store - Checkers Hyper Galleria. Both Managers, Peter Perumal and Mohanchand assisted me. They were fantastic and efficient. Hats off to the two of you, you both are truly an asset to the Store.

Once the meat was changed and cut according to my specifications, I then called the contact Centre once again and requested the discount as only they can reimburse me. They assured me that the additional funds I was charge would reflect on my App within 1 to 3 hours. I expressed my dissatisfaction and the consultant apologized and advised that I need not call in again and waste airtime but that I can send a request on the App and someone will contact me.

It has been over 24 hours. I have sent several messages on the App and yet, neither has anyone contacted me nor have I received the refund. In addition to that, I had to pay full delivery charges despite having been inconvenienced and having to go into the Store...

This Platform is supposed to be one of CONVENIENCE but I have been severely inconvenienced and I am utterly unimpressed. I will NEVER use this App again and I will TELL EVERYONE I know about the poor experience I've received.

I have shopped using the Pick n Pay Delivery app and their service is World Class. They offer free delivery on the first 3 deliveries as well as R50 to R75 discounts everytime you order via their App. Checkers could learn a few things from them.