Sixty60 Service Delivery

On the 27th Sept I placed an order online with Sixty60, they tok the money off my bank account twice, refunded me once and then cancelled my order. So no order was received by me yet they took my money. They now tell me it can take 10 Days to refund. CHECKERS this is so not rigght. What if I was a customer who spent my last money (before payday) to feed my children. No money and no order. WHAT ARE YOU GOING TO DO TO FIX THIS??? I am also sure I am not the only person whjo you have done this too.