Sixty60 - Robbing you within 60 minutes

On Sunday 02/07/2023 I placed an order on the Sixty60 app. I ordered 5 bottles of lighter fluid and in a short time my order was on its way. When the order arrived I accepted the package from the very courteous delivery man and went back into the house. When I opened the bag, it contained 5 cigarette lighters instead of the 5 bottles of lighter fluid I paid for. I called the Sixty60 helpdesk and was assisted by a very helpful agent who escalated the matter ad said my purchase would be refunded (ref ***). I checked my account and saw that R24.99 was credited and R35 was given as a "Service guarantee" refund, which will apparently expire in 7 days if unused. I sent an email to the helpdesk stating that I want a full refund and 2 days later the only response I got is a reference number for the email (***). I am now sitting with 5 cigarette lighters for which I have no use but was charged R199.95 for. I would like a full refund for my purchase please, and not in store credit that will expire if not used in 7 days.