Sixty60 - Poor service delivery & bad customer service

I placed an order at this morning at 06:37. The order was only activated at 09:00 due to the Checkers dekivery time window. I noticeed the order was completely packed at 09:35. I received WhatsApp message at 09:54 informing me my order is running approx. 30 min late. It was eventually shipped and arrived at 10:12. According to their help centre the delay was "due to a technical issue". When the order arrived, the paper bag containing the 4 X 2L bottles of milk broke, due to the condensation of the cold milk. The one bottle fell out of the broken bottom end and was damaged. Fortunately ot was not broken or leaked. This was an all over bad experience and poor customer service.