Sixty60 non-delivery of ordered products.

Abo****ely ********** service from Sixty60. Placed my online order at 15:57 this afternoon. Kids lunch ingredients and nappies. An hour later the app showed my order was delivered. I did NOT recieve my order. So i called the support number and spoke the Theo and Sim. I was told they would investigate and call back. I was then called back by Sim, who said the matter has been escalted and further investigations were taking place. I called back a little before 5pm and was assured Sim would call back and the matter would be resolved. I pleaded with the agent that its late now and i really need my delivery. I was assured it would be sorted out. 18:45 now and no call, but the app shows my order was cancelled and the money credited to my Sixty60 wallet. I called the contact centre again only to be told by an automated voice that the help centre is closed. (It states 8am to 8pm on their website). Sorry checkers, i expect a full refund into my bank account. I will not continue to use your services anymore.There is plenty of choice out there and i will choose another grocery delivery service as i do not want to conduct business with checkers. Kindly refund my money directly into my bank account as i did not use your wallet service to pay for my order and i dont think you deserve my money.