Sixty60 more like 60****ty

I placed an order this morning before 10 a.m. online using the sixty 60 app. when the driver was on his way I left a message on the app saying that the driver must call me when outside that never happened. Instead I was surprised when I didn't get a call, didn't hear a hoot,nothing. but on the app it said delivered so I rushed outside to check if my groceries were outside, to my shop I found there was no driver and no groceries outside so I took a screenshot and sent it to checkers sixty60 and a call centre agent called me back after an hour or so to confirm what had happened.the lady said she would call me back she wanted to confirm with the driver where he left my groceries and would escalate the matter and get back to me. it is now after 9 p.m. and I still haven't had feedback, and still haven't had my money back, and still no groceries. They have no sense of customer service they don't give a **** about anything.

I had to endure further costs by driving to a different retailer just to get all the things that I needed as they failed to fulfill my paid for order.

I want my money or I want my groceries I am tired of this b******* of not giving a damn about customer service. I can't pay for s*** that I did not receive. Human decency would be to phone me back and let me know what happened or at least where he left my groceries because there's nothing outside.

if anyone is ever thinking of using their service don't bother it's just s*** after s***