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Sixty60 App Help

=================================================== Carlo .R <***@gmail.com> Mon, May 4, 4:35 PM (8 days ago) to help

Still no refunds after purchases, and pre authorised amounts were taken off account permanently.

Since the 8th of April, I've made 9 orders which were mostly reduced and still no refunds have come through into my account?

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*** via amazonses.com May 4, 2020, 4:35 PM (8 days ago) to me

Hello,

Thank you for contacting the Checkers Sixty60 Help Centre. We've received your feedback and we'll get back to you shortly.

Our operating hours are 8am - 6pm daily.

Thank you,

Sixty60 Help Centre

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*** via amazonses.com May 5, 2020, 9:39 AM (7 days ago) to me

Hi Carlo

Thank you for contacting us .

I had a look as per your profile and all orders and amounts debited by Checkers as below :

8 April - Order ***4 - Amount R 318.90 8 April - Order ***1 - Amount R 202.89 12 April - Order ***1 - Amount R 292.90 16 April - Order ***5 - Amount R 482.71 17 April - Order ***3 - Amount R 204.44 20 April - order ***6 - Amount R 298.05 21 April - Order ***2 - Amount R 235.91 28 April - Order ***9 - Amount R 380.14 4 May - Order ***8 - Amount R 405.86

The reservation amount gets reversed by your bank and you will only be charged for the actual price of the goods delivered to you. Please note that your bank may take 2-7 days to process this and for the final amount to appear. As the bank does not send a notification when this is done , we would advise to please consult with the bank or check bank statement to confirm if the reversal/s was processed if it has been more than 10 days .

We apologise for any inconvenience caused .

Regards Samantha

The Sixty60 Team

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Carlo R. <***@gmail.com> Attachments May 7, 2020, 3:14 PM (5 days ago) to Help

Attached my April statement Password: ***

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Carlo R. <***@gmail.com> May 8, 2020, 4:19 AM (4 days ago) to Help

Waiting for my money to be refunded. Are you scheduling this?

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*** via amazonses.com May 11, 2020, 8:40 AM (1 day ago) to me

Hi Carlo,

Thanks for contacting us.

If you could please check your bank statement for the day of purchase, as the initial reserved amount will be replaced with the actual order amount. The amounts should just correct itself (the one will replace the other). This can take 2-7 working days to clear depending on which bank you with.

If the above has not happened, please send us a copy of the bank statement so that we can look into this.

Thanks Garth

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Carlo R.<***@gmail.com> Attachments May 11, 2020, 8:45 AM (1 day ago) to help

Hi Garth,

That unfortunately did not happen, have a look at my statements please:

Attached is my April statement Password: ***

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*** via amazonses.com 2:40 PM (20 minutes ago) to me

Hi Carlo,

The attachemtn you sent is password protected.

Thanks Garth

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Carlo Rademan <***> Attachments 2:50 PM (10 minutes ago) to Help

Hi,

If you look you'll see I sent the password in the email and sent that email twice already, here is the password however:

PASSWORD FOR STATEMENT IS: ***