Sixty60 delivery-clients beware

I have just found out there is no return policy if they supply the wrong products. They either not notifying clients of product substitutes, if this was selected at checkout or the app is not the best with notifications. They then make it your fault if you don't receive their notification and they provide incorrect products. In order to correct items you have to go to a store instead of Sixty60 correcting their error. Terrible after sales service - emails are ignored and with no policy in place for returns of this nature the call centre agents are at a loss. Beware please... this service can be more trouble than its worth.