Sixty60 Cancelled order not refunded

My wife placed an order of R1,187.27 on 21/12/2022. The money was deducted from my account and then the order was cancelled. Since then the money have not be refunded. She contacted the call centre and was advice that it will be refunded in 48hours. This is amount is outstanding. It was also not left as a credit on the account as orders placed thereafter was also deducted.