Sixty60 App

So I placed an order on the 28.05.2020 on the app. My Order came to R577 even though my items came to R501 but I was informed that 15% gets added to your purchase, which I accepted even though its more than 15% extra added. Then to my surprise, Checkers never had all the items. So my new total came to R292 mind you they had to audacity to add old sell by chicken in the shopping which I am still waiting a refund for however, the full balance of R577 was taken. I then decided to wait atleast 3 days for the difference to reverse back into my bank account. I contacted Checkers on *** and was provided with a receipt that shows only R292 was apparently taken however, my bank statement reflects thew full amount was taken by Checkers and when I contacted my back, They informed that I can open a ***** case as Checkers had banked the full R577 therefore, the bank is unable to reverse the difference or a preauth amount. Please people do not use the app. They shop old items in the store for you and then they withhold money **********ly. I contacted Checkers again to advise what my bank just informed and I am still awaiting a response from them. I have opened a ***** case with my bank and was informed that it can take 25 days to resolve and to get my money. This was suppose to be an easy transaction but Checkers has made it the worst ever and I recommend that no one uses it.