Sixty60

Worse customer service ever. I ordered a heater from Checkers online (Sixty60) it got here and to be honest useless product. I logged a ticket via the app. An hour and a half later I went to Checkers with the product and a copy of the invoice. I spoke to the Manager on duty Tabitha who did not bother to address me but kept telling Qhamani (Sixty60) controller "she should do this and she should have done that) while I am standing right there. I told Tabitha I am already here even if I have to wait for a refund could you please take the product back as I will not inconvenience myself hereafter and it would be her responsibility to come get said product at my house since she insists that I take it with me and wait for Sixty60 to get back to me. I have now spoken to several people who say "let me escalate the situation" only for them to then call me back saying I have to take the product back to the store myself or I have reorder the product online and they will exchange it when they deliver the new item. Why has the solution now become my problem when I did my part and was turned away??? Aweful service. The only person who did his job and tried to go the extra mile in this entire experience was Qhamani (Sixty60 Controller).

Amanda never called me back and Taylor told me whatever she thought was going to calm me down while being of little to no use.