Sixty 60 Checker “Expired goods & Refund process”

I would like to commend your app for its fast and efficient delivery services, which I have appreciated in the past. However, I have encountered some recurring issues when ordering from Checkers via your platform that I need to bring to your attention.

On multiple occasions, I have received goods that are either already expired or close to expiration. For example, I recently received potatoes that smelled off and are set to expire tomorrow. I have also received rolls that were over two days old, making them inedible. This is not the quality I expect when ordering fresh goods.

Additionally, while I appreciate the refund process when products are out of stock, I have an issue with the way delivery fee credits are handled. When I am credited for a delivery fee, it gets allocated to the “Service Guarantee” tab instead of being refunded to my account. This means that I have to use the R35 credit within 7 days or it disappears. This is inconvenient and does not feel fair, especially when the issue was not on my end.

Due to these issues, I am reconsidering using your service in the future unless there are improvements in both product quality and the refund process.

I hope you can address these concerns, as I would prefer to continue using your app without these recurring problems.