1 reviews | Active since Nov 2011
Simple storage issue ignored
In December '14 I approached the branch manager Craig Davids to enquire about the reason for keeping ****** and Garlic in the fridges. I was promised that I would receive feedback and that the Regional Manager will be consulted. At various intervals throughout January I returned for feedback, only to be forced to leave messages with Armstrong and the other Craig. I was informed several times that the Regional will be at the branch in a few days time and that I will be called by Craig Davids. This is a simple matter that could have been resolved with proper communication. Craig Davids however, decided to ignore me and hope it goes away. Today I found him at the branch and he vaguely remembered me, my query and AGAIN promised that he will get the Regional manager to look at the suggestion, as he cannot make such decisions and will have to consult them. I am severely disappointed in Checkers and this staff member. My suggestion will save you money and give customers better product and not cost you a cent.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Cape Gate.
As a customer driven business, Checkers understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Cape Gate.
As a customer driven business, Checkers understands the importance of providing consumers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations