Sies for *****ing my money

On the 25 of may I went to checkers gezina made my shopping and when I was paying the money was taken out of my account but it did not reqister on their system. I been waiting for them to refund my money till today. I called capitec and they told me I will have to go to the store to get my money refunded back. I have had it with checkers gezina, First it was the rude staff I had to deal with before, their 60 minutes app and not bringing all my products and now this...