Shoprite Bad Service

Hello

Last month I went to load a gift card voucher at Dawn Park Shoprite. Cashiers did not know how to do load the voucher on the card and called for help, thier supervisor/controller, the controller struggled as well and she panicked and insulated me, shouting at me that my voucher has expired which was not true and ended up saying the system it is offline i should go on another Shoprite. And I went to another till and voucher was successful load.

Today again I had similar issue with the same controller or supervisor. I went to load voucher and I que on very long line when I finally got to the till, the cashier can't load the voucher and called this lady for help, she came and told me that voucher are only loaded in money market. I asked so nicely that she can come with me at money market and she aggressively said no she can't help me I have to go and start the que outside. I told her voucher can be loaded in any till and I have been doing so in many Shoprite shops and they are successful loaded. Now that she is taking me out from the que she should accompany me to the cashier at money market, she refused and was left standing. I had to start another line. When I got to the till the cashier says he can't load 2x R1000 voucher because he is going to shot, I didn't understand, I called the lady I gain for help and she didn't come, she went to the office.

When was done loading i went to her, trying to talk to her about her behavior because its been second time, she didn't care at all, she left me talking and insulated me again. I had a very bad experience i won't lie. That lady is very rude, she can't behavior that way when working with people. Am sure she have treated so many people bad and they never came forward with complaints about her. Please help me solve this matter