Shocking Service.

Shocking service. Charged 15% more than the items cost to cover themselves in case of any changes, then delivered a 3rd of the order 6 hours later. Their help Line goes unanswered so I phoned the local store where the order was put together (We live in a small Town) They had no idea how to help. The full amount + the 15% was deducted from my credit card and I am still waiting two weeks later for the refund.