SERVICE HAS GONE OUT HE DOOR!

I buy a lot of my groceries from Checkers Pretoria North at the Blaauw Village center. And most of the time I dont buy a lot of stuff and as a result I spend a lot of my time in the express till lines. So about 4 to 6 weeks ago I would have to say that the service was quite good and fast at the express tills. But ever since about 3 weeks ago the service in general, but especially at the express tills, has just been going from BAD to WORSE like nobody's business. Since about 3 weeks ago the non express tills where you normally go stand when you have either a trolley full of goods or more than 10 items (because the express tills ARE SUPPOSED TO CATER ONLY FOR PEOPLE THAT HAS EITHER 10 ITEMS OR LESS) are moving faster than the express tills. I kid you not. Nowadays if you decide to go do your shopping at this branch you'd better be prepared to stand in line at an express till for up to about 30 to 45 minutes. And if you decide to pay at the cigarette counter where they only help (I wonder if this is the correct word to use here because mostly it feels like they only help here because they have no other choice) you with 5 items or less then it takes them like probably 10 minutes to help with one customer. And then most of the time one of their work buddies will show up next to them and then they will first have a conversation about who knows what before the self entitled lady at that counter decides to help the next person. And seeing that it is the end of the month it feels like it is just getting worse and worse. And then even when the managers walk past while they see this happening they wont go out of their way to hurry the till lady along because there is a line from here to Cape Town. NO! They would rather walk by than to manage their own employees.

It looks like customer service in this country has gone to the ****ter BECAUSE IT DOESN'T EXIST IN THIS COUNTRY ANYMORE. And when you try to ask managers to please help you as a customer also they throw you an attitude of "Dont try and tell me how to do my job because I know how to do my job". Well, let me tell you something, Miss manager of Checkers. I have been a manager in the restaurant industry from 2000 to about 2018 (probably one of the hardest industries to work in in the world when it comes to customer satisfaction) and I know customer service. And what you are doing at Checkers Pretoria North in the Blaauw Village center is not providing anyone any customer service. You are running this business into the ground and if you dont get your attitudes straightened out your business will probably close down. You should remember that it is the customers keeping your doors opened. It is the customers paying each and every employee's, INCLUDING YOURS AS MANAGERS, salaries. And without the customers there wouldn't even be a Checkers Pretoria North in the Blaauw Village center.

So, in other words, I ask you as a very concerned customer, please start getting this branch of Checkers in line again and back to the excellent store it used to be because I would hate to see you guys close your doors because of employees who only wants to do their jobs when they feel like it. Because that is the impression I am getting from your staff.

Thank you