Safety negligence

I was ****** at a Checkers store in Wonderpark Shopping center on 10 December 2019, I immediately went to the security to ask for help and they sent me to the manager Faith that is suppose to assist me, I asked Faith to help me and please find the ladies or see what side they went, but she refused to assist me in any manner as I need a SAPD case number, I explained that they had just ****** my whole handbag including my phone, car keys, all my bank cards and all my belongings that I had in my handbag, so I had no way of phoning the bank or the police and she refused to help me, I then took my 5 year old daughters hands and we started to run to the nearest FNB ATM to try and cancel my cards, but the nearest one was all the way on the other side of the mall, by the time they cancelled my cards it was too late, they had hacked my phone and withdrew all my money in my account, the FNB assistant helped me to call my husband and mother and the SAPD, and as I went back to Checkers to meet with my mother I asked Faith why she was so unwilling to help me in any way because if she had helped me at that point to phone the bank to cancel my cards and phone the police I would have had much less damage, but she just yelled at me that I was stupid to fall for the **** and I am a **** and she did not want to help me so I said I want to speak to her superior about the fact that she was so unwilling to help me and it was revealed to me by Faith and the Security at the door, as well as the security guard from Wonderpark Mall that I was not the first victim and that made me extremely upset.

I do not understand how Checkers can be so negligent when it comes to store safety, how is there no protocols regarding theft, why is your managers not trained to assist the clients and help to phone the police and to assist in phoning the banks to cancel cards. When I reported that the ladies was in the store with my hand bag, why did the security not assist me in finding the ladies that stole my bag?

Furthermore, I am extremely disappointing in the fact that I am not the first person this has happened to and it is confirmed by Faith and the security (and the security guard at Wonderpark mall) that this has happened several times before, so why did the store not do anything to prevent this event from happening again?

I reported the case to Checkers head office on Wednesday and a lady was assigned to investigate the situation, but it is almost a week later with no feedback and follow up.

Is your security there just to protect you Checkers and not your clientele?