rude service

I tried to send this to Checkers directly for the past couple of days but I keep getting errors every time I enter the complaint on the website. So I'll post it here instead:

Hi, I don't require any feedback, but I do feel that the rude exchange I saw today deserves a complaint.

The cashier was busy checking my purchases at Checkers Hyper Vanderbijlpark when another customer approached and asked her if she is can draw cash by her. The cashier very rudely looked at her and said "No". The lady walked away but must've spoken to someone else because she fell in line behind me. While still checking out my purchases the cashier started berating the lady telling her, "You can't just ask me if you can withdraw money. You must tell me how much money, otherwise I won't know. You can't just ask me that. That's not how you ask." I was very shocked at her attitude, but didn't want to make things worse for the lady who was clearly feeling very awkward. How on earth should we know what kind of questions would be acceptable to this specific cashier, as there is no manual with this kind of information. The lady very politely asked her a yes or no question, and for that she was first rudely sent on a wild goose-chase and then berated for no reason whatsoever. At no point was she rude towards the cashier. As I left she asked the lady how much and she said R230 at which point she again berated her because she, the cashier, didn't have R20's. This is no way to treat customers, and if the cashiers feel it is acceptable your business will gain a HORRBILE reputation. We are all terrified of using the ATMs due to all the crime going on, and now we are being told of by the cashiers if we try to be safe.

I don't require feedback on this. I simply wanted you to know what kind of culture is developing in your store.