Rude lady at Checkers Hazyview Junction

Today the 15/08/20 I was rudely shouted by one of the staff member at the shop while I was queuing to pay my items. Her issue was I was talking to the phone and had removed my mask. The reason I removed my mask was the person on the other end could not hear me and it was important that we hear each other as she was the one who had asked me to buy those items for her while she remained in the car with a minor. I am fully aware that it is a South African regulation that I have to always put on my mask at all time. My argument here was her whole approach she shouted me like I was her child and I did not appreciate it as I am an adult and should be addressed as one. I ended up storming out of the shop left my items felt embarrassed and humiliated by this woman. May I please request her management to teach her the right way to approach customers. I didn’t even get her name but the cashier was Faith Mashiloane. Since this was today’s incident she should know this woman as she was doing the packing. I normally shop at Checkers but this has left a bitter taste in my mouth. I urge you to please address this because i don’t believe she was acting professional. She just wanted to show off that she is the boss and she is in charge and when I remember correctly you are not allowed to speak to customers like that. There is a way to address such incidents and I am sure she has been trained, but in this case she just ignored that as she wanted to please her colleagues.

Kind Regards, Nozipho Shabangu ***