Rude driver, disappointing service

Good day

I placed an order with Checkers Sixty 60 on Friday 01 July 2022, order number ***9. To say I am disappointed and extremely angry regarding the service received upon delivery would be an understatement. I reside in Johannesburg however was in Durban when I placed the order. The driver, Christian with number plate KN24LWGP is beyond rude, he does not understand customer service. He called me, advising he was outside my place of business, I then asked him to please drop off the package inside my place of business, he was not happy about this and kept on demanding me to come outside. I then explained to Christian that I was currently in Durban, upon him hearing this he went off at me, asking me in a very loud and undermining tone how can I do that, why would I place an order when I'm in another province. This did not, and still does not make sense to me, am I not allowed to buy another individual groceries, I was puzzled as online shopping is supposed to make our lives easier and more convenient. I eventually hung up the call as the driver kept on speaking over me, not giving me a chance to talk.

I decided to send him a WhatsApp message asking him to drop off the package at my workplace. He called again and I answered, he then asked who should he leave the package with, and asked with a rude attitude must he just leave it on the floor? I then gave him a name, he still sent me a voice note which he deleted going off at me, referring to me as his sister(which I don't appreciate, I am a customer, refer to me by my name).

After he dropped off the package I received a call from my workplace informing me about the delivery guy who had dropped off a package for me from Checkers. He got inside the branch (I work for a financial institution) made noise in front of other clients and my colleagues, harassed my colleague who received the parcel as he kept asking her why I had placed an order whilst in another province.

I further gave feedback on your app regarding the appalling service I had received, no feedback has been given to date. Is this the manner in which some drivers operate, and I say some as I have used your services before and had no issues with my previous driver, is this the service that Christian consistently gives, should one rather go personally to the store.

Regards Lungile ***