1 reviews | Active since Feb 2018
Rude and unprofessional Employee (Gift Card Replacement)
Unprofessional Treatment from your Employee Charmaine (Lost Gift Card Replacement)
At the beginning of August 2023, I reported my lost Xtra Savings Card and Gift Card to Charmaine at Eastgate Checkers Hyper. She was helpful about the Xtra Savings card issue. She advised that for Gift Card I should bring a copy if previous receipt. I enquired about additional documents that may be required. She assured me that she only needed the receipts. After a day or two I submitted the receipts to her and she said shecwas going to log a call for enquiry and card replacement. She further said I should give her a week. On the said following Tuesday, I was held up due to work commitment. I then went to enquire on 14 August 2023. To my surprise Charmaine struggled to remember who I was and very unwelcoming. She asked me if she had previously given me a call reference or something. I reminded her of our conversation and what she had promised. She then said I should wait for her while she made a call at the office. After sometime she came back with a very lame excuse as to why she could not provide feedback. She said I should see her after few more days. I told her that is really taking longer than expected and I requested her for the relevant Department's contact details so that I could personally escalate. She got very upset and said "she was doing me a favour" and "I was making it seem like it's her problem that I lost my Gift Card". She further stated that she could not leave her work for me while they were understaffed or whatever. She also had the audacity of threatening me by saying "escalating the matter would be a futile excersize for me as she is the senior manager handling everything and my matter woukd still be given to her". That was really rude and unprofessional as I never begged her to assist me in the first place. She could have simply given me the requested process in replacing the store cards. I would have directly made progress by now in getting my issue resolved.
To resolve the problem, I would appreciate if my Gift Card is replaced with the full balance. Should you require any additional information please contact me. While handling my matter, please keep Charmaine away from me. I also believe you will take the appropriate action to avoid spoiling your store reputation.
I look forward to your reply and a resolution to my problem. I will wait until 26 August 2023 before seeking further help from the relevant authorities.
Thanking you in advance!
Gloria D.
I would like to express my disappointment in the manner in which you are handling my queries regarding my lost Gift Card and a complaint against Charmaine, one of your *********** and rude so-called managers at Eastgate Branch.
You only communicate the feedback today (29 August 2023) through your Facebook platform (responding to my countles posts and follow ups - messenger. What aggravates me most is deliberately trying to contact me telephonically while I had explained my challenges of not being able to respond to telephonic calls - driving, trainings, meetings, etc. Why are you not responding through email?
Your Messenger Feedback is incomplete and inconsiderate, "Hi Pinky, thank you for taking our call. Kindly note that your previous card was successfully blocked. Please visit the store and ask to speak to the Admin Manager (Charmaine) who will assist you with the replacement of the card. Have a good day further."
1. Have you established if my Gift Card had been used?
2. Why do you force Charmaine up my throat? Don't you have any other capable and professional employee?
3. Why are you contacting me through email or whatsapp platform as other means of communication?
This matter is long overdue and not that complicated to resolve unless you are hiding something from me!!!
I will be patiently waiting!!!
I would like to express my disappointment in the manner in which you are handling my queries regarding my lost Gift Card and a complaint against Charmaine, one of your *********** and rude so-called managers at Eastgate Branch.
You only communicate the feedback today (29 August 2023) through your Facebook platform (responding to my countles posts and follow ups - messenger. What aggravates me most is deliberately trying to contact me telephonically while I had explained my challenges of not being able to respond to telephonic calls - driving, trainings, meetings, etc. Why are you not responding through email?
Your Messenger Feedback is incomplete and inconsiderate, "Hi Pinky, thank you for taking our call. Kindly note that your previous card was successfully blocked. Please visit the store and ask to speak to the Admin Manager (Charmaine) who will assist you with the replacement of the card. Have a good day further."
1. Have you established if my Gift Card had been used?
2. Why do you force Charmaine up my throat? Don't you have any other capable and professional employee?
3. Why are you contacting me through email or whatsapp platform as other means of communication?
This matter is long overdue and not that complicated to resolve unless you are hiding something from me!!!
I will be patiently waiting!!!
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You may respond here!!!
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You may respond here!!!
Not so good update guys. I arrived at the Eastgate store yesterday and asked for the Store Manager. His service exceeded my expectations, very professional and willing to assist. Unfortunately he was yet to be briefed of what had transpired that led to Hello Peter and Social Media posts, complaints and bad reviews. I explained everything to him and that Charmaine refused with the supervisor's contact details when I wanted to escalate the matter. He then requested that I give him some time to get a hand over from thee Charmaine and start with the process he was tasked to help me with. We agreed that I would come back at past 4pm and unfortunately I delayed and showed up few minutes before 5pm. I apologised and requested for feedback.
The most shocking part: I was called by a Checkers consultant after my post on Hello Peter and copy on their Messenger. She confirmed that my funds on the Gift Card were intact and not used, balance around R2300. To my shock yesterday, I was shown an internal email trail in the store that displayed my Gift Card was used and left only wit R1.43 (one rand forty three cents). Imagine the shock, when 2 days earlier I was told my card was successfully blocked and confirmation provided that funds were intact.
Internal Job suspected!!!
Now I know the reason why they were hesitant to put everything in writing and always harassed me with telephonic calls even when I pleaded with them that most of the time I was either on the road driving or held up due to work engagements.
Checkers Hyper or whatever should just refund me my money with immediate effect other I will es aware until it reaches even the President's Office!!!
Not so good update guys. I arrived at the Eastgate store yesterday and asked for the Store Manager. His service exceeded my expectations, very professional and willing to assist. Unfortunately he was yet to be briefed of what had transpired that led to Hello Peter and Social Media posts, complaints and bad reviews. I explained everything to him and that Charmaine refused with the supervisor's contact details when I wanted to escalate the matter. He then requested that I give him some time to get a hand over from thee Charmaine and start with the process he was tasked to help me with. We agreed that I would come back at past 4pm and unfortunately I delayed and showed up few minutes before 5pm. I apologised and requested for feedback.
The most shocking part: I was called by a Checkers consultant after my post on Hello Peter and copy on their Messenger. She confirmed that my funds on the Gift Card were intact and not used, balance around R2300. To my shock yesterday, I was shown an internal email trail in the store that displayed my Gift Card was used and left only wit R1.43 (one rand forty three cents). Imagine the shock, when 2 days earlier I was told my card was successfully blocked and confirmation provided that funds were intact.
Internal Job suspected!!!
Now I know the reason why they were hesitant to put everything in writing and always harassed me with telephonic calls even when I pleaded with them that most of the time I was either on the road driving or held up due to work engagements.
Checkers Hyper or whatever should just refund me my money with immediate effect other I will es aware until it reaches even the President's Office!!!