Rude and Unprofessional Cashier

Good Day

My complaint is specific to Checkers Hyper Westgate.

I would like to know since when is it acceptable for a cashier to tell a customer "This is not the time to shop, I want to go home"? Your store is open from 09:00 to 18:00 during weekdays. I got into the store before 18:00 and received my cash slip at 18:24.

I am working from 07:30 to 17:30 Monday to Friday, I get a 30-minute lunch break, so when else am I supposed to do my shopping if this is not the time? Tonight, after work I rushed to the Checkers to get a few things we needed.

I got to the till and unpacked my groceries; at which time, the cashier was busy with who knows what. All my things were already unpacked on the counter, and she did not touch one single item to scan at this time. I noticed a gentleman with 1 item in his hand and requested the cashier to assist this gentleman before me, as he had only 1 item. The gentleman thanked me and paid for his item and left.

The cashier then told me this is not the time to shop and that she wants to go home, which I am fully sympathetic of, because I used to work retail until 19:00 at night. But I never had the nerve to tell any customer I want to go home, and this is not the time to shop. This is unacceptable, unprofessional and extremely rude towards a customer. I told the cashier that I was working until the time I came to the store and if she doesn't want to help me, she must tell me because I will gladly take this up with her manager. No apology or nothing, just do you want bags and how many.

I learned in retail that you help every customer that got into the store, before the doors closed, and you do it with a smile! Not a bad attitude!

I am a paying customer, not a ******** *****ing your stock or a beggar asking your staff for money. I work for my money, and I pay for my groceries. I have attached my till slip in case you require the cashiers’ details.

I tried to send a complaint on the Checkers "Contact us" option but it seems the option does not work.

Kind Regards Monica du Preez