Rude and disrespectful manager

<p>Finally after nearly a month with no sms to reset my password and being told it will never be sent to me on a Monday, i received the sms yesterday being Monday the 10 October... I went to Checkers Amajuba Mall now the 6th time for the same matter after promises were made times before that they would send me sms 1 to 2 weeks after the day they send in the request then after 2 weeks i went back and the manager told me he would personally redo it and promises it wil be saterday, saterday no sms so i went back and they said there is nothing they can do so monday i went back to Checkers Amajuba Mall and saw the same manager he then called another manager and she said they didnt fill out the information right so she re did it and said it would not happen today as it is Monday and head office has other things to do so it could be any day there after well it was a week later besides that driving up and down because of these managers not doing their job properly and making broken promises do they think i stay across the road and i have all the time in the world to waste. Monday 10 October i went to reset the password and was given my money back - the 10 rand saying it is for the money being sent?????? Sent to where????? Anyway i asked to speak to the manager as i feel the amount of times i had to drive up and down to find out what was going on im entitled to every cent and more actually!!!! First thing the manager Mbali Sitholie does is gove me attitude telling me who do i think i am wanting the 10 rand back as well and then when i tried to speak she refused to allow me to speak, then i asked her are you going to allow me to speak and her exact words NO so i asked and you are a manager how did that happen you have no customer service s****s at all you dont even allow a customer to speak. She then started laughing in my face infront of other customers and twlling me no one promised me anything so i said you are wrong the other Male manager that helped me the previous three times did infact promise me i would receive the sms much sooner than what i have so she said i was lying!!!! I then told her to call this manager or have some one call him and she refused... And i had a friend with me when that manager promised me i would receive the sms sooner.. She then started shouting at me and im very sorry Mbali Sitholie Manager at Checkers Amajuba Mall you should be disgusted at the way you spoke to me a customer one of many that will not be shopping at checkers Amajuba Mall do to disrespectful managers and no customer service there have been so many complaints about Checkers Amajuba Mall Newcastle but nothing gets done so many loyal customers have made it clear they will not be going back because of the rudeness of staff and to think Mbali Sitholie a manager found everything so funny with staff and even customers standing there speaking a language i cannot fully understand but the way the staff and customers were looking at me i no it was not good. I am taking this further will also be phoning head office and laying a complaint with necessary organisations Mbali Sitholie i hope humiliating me and shouting at me made you feel good just no god does not sleep...</p>