ROTTEN SANDWICH!!!

Today I went to Checkers Bonaero Park to buy a sandwich and got a shock of my life, i found malt on the bread. This is really unacceptable because i believe i was the first customer to buy the Sandwich. I got to the store first thing when they open their doors and got that Sandwich. I need to know from Checkers if the Sandwich are not prepared on a daily basis and how did it happen that the person making the Sandwich miss it. What will they do to correct this and how I am going to be compensated for trauma i endured seeing that sandwich with a malt.

Just to bring it to your attention that this is not the first experience, the first encounter i bought their R20 breakfast in the morning and their Bacon had a bad smell which resulted in me throwing it away as i couldn't stomach it. So I couldn't leave this one out. What you doing to us consumers is not fair especially were food is concerned. I will have to drive back to the store and take this Sandwich back which is already time consuming and extra fuel cost.

I will be looking forward to hearing from you.

After sharing the above email with Checkers, I went back to the store to return the Sandwich. I requested to speak to the Manger, which i found a very uninterested young Manager by the name Jacques van Eeden, who seems to not be bothered by my complaint. I was left perplexed when he offered me "Fat cakes", telling me that they just been freshly prepared. He lacked Customer service s****, no Courtesy, No acknowledgment and No empathy. Can you please review his position as this is really bad for the Organization. HE NEVER EVEN APOLOGISED FOR THE ROTTEN BREAD!!!

I still need to be contacted with feedback and also seek compensation for the inconvenience caused to me. The travelling back and forth to the store and to not get assisted. I also need feedback regarding Mr. van Eeden on how his behavior will be corrected as its attitude like this which result into the store under performing. This is because Management lacks Customer Service s****s and their Attitude end up rubbing to the staff and we get this type of break in service.

Regards Pontsho Ramadiehe ********** 429(can get hold of me after 6pm) call on my work number ********** 490 **********