Rotten Meat and Poor Customer Service

I have been living in Vereeniging, Gauteng for over 5 years and have been shopping at Checkers Hyper Arcon Park for the same amount of time. There is, however a constant problem with rotten meat bought from their butchery. The butchery section constantly smells like an abbatoir, with rotten, dried blood.

We have, on various occasions bought meat from their butchery section that was rotten. Complaints falls on deaf ears, although the meat is replaced, it does not make up for the inconvenience caused, or the costs incurred with having to go back to the store to replace the rotten meat. No corrective measures are taken to ensure problems like this does not occur, and this has been an ongoing problem for over 5 years already.

I have lodged 2 written complaints in store in 2016 and again in 2017. I was contacted immediately with replacement of the meat that was rotten, apologies was made, but again, no other corrective measures have been taken to eliminate this problem.

4 weeks ago, I bought rotten wors again, I went home to cook it, and it was so rotten that I phoned the Manager at Arcon Park Checkers Hyper, Andries right away. He asked me to bring it back to the store for a replacement. I did not have much of a choice as I was planning on making that for supper. I returned it to the store where upon the product was replaced. I told Andries that I was sick and tired of constantly purchasing sub-standard meat products from their butchery and would like the contact details for the Butchery Area Manager. He informed me that the matter will be reported to the store butchery manager, Tanya Scheepers the next morning and the Area Manager for the Butchery would contact me the next day.

On Monday, the 22nd March, I went to the store again, and went to speak to Tanya Scheepers, I asked her why I have not been contacted, stated my complaint and said that I demanded someone to assist me. I was informed that she was not ever made aware of this problem, she contacted Andries, who said that he forgot to inform her the next day. She, however took down my details, and promised that the Butchery Area Manager would contact me the same day or the next day. No contact have been made.

On Wednesday, 24th March I sent Customer Care the complaint via email, with reference number 565652. I was contacted on Thursday, 25th March by Alize Feris, who said someone would contact me regarding my complaint, on Friday, 26th March she followed up, asking if I have been contacted, whereupon I rep**** that I have not been contacted as yet. An hour later, the Area Admin Manager from Arcon Park Checkers Hyper contacted me, asking what exactly the problem was, I explained the whole problem again, he promised me the problem will be dealt with immediately, but yet again, to no avail. Until now, the butchery area manager still have not contacted me, the butchery manager still have not contacted me, I still have not had satisfactory feedback regarding my complaint.

This is the worst customer service ever, we are responsible for paying these people's salaries, and responsible as consumers for them to actually having employment because our hard-earned money is spent in their stores, but this is the type of customer service one receives. This is also not a current problem, but have been going on for years.

I am so sick and tired of this type of service. In future I would rather drive further and spend my money else where