Rotten fruit and veg!!!

Everytime I order fruit and vegetables from checkers they deliver stale and rotten products. The second time they did that I sent an issue and they sent back an apology. It happened again and when I called their call center they told me to submit an issue and I will be refunded, I still have not got any refund. When I asked them to tell me which checkers the groceries came from they couldn’t, they told me I don’t have to take them back to the shop. I’m so annoyed. These people have no respect for their customers. They intentionally pack all the products that are about to expire. The idea of having graceries delivered to your door is great but checkers has no respect for the customers!!!!