Rood Staff

i am shocked on the kind of service i have received from a admin manager Jacqueline Pedro at your protea heights store.

i went late last night to buy a few stuff from your store and also as usual the pies you mark half price after 7 in the evenings. i got to the cashier and she asked a lady to go to the manager for the mark down she came back stating they don't mark down the pies anymore so i asked to see the manager to find out why as something did not sound right why would the cashier ask this lady to ask the manager to mark down.

the manager just ignored me flat and did not bother to even come to me after standing waiting and looking at the managers office for quite some time i asked the lady to call the manager for a second time she came back stating the manager says no for the pies and this is not what i wanted i wanted to speak to the manager and find out why they have changed their policies and why some people working their was still under the impressions the pies still get marked down then i saw she moving from her office to the office next to her still just ignoring me this made me furious as what do she think of me as a customer i asked the lady at the cashier to complete my transaction so i can go to the manager myself as i was fuming by this time.

when i got to the office she was in thick conversation with another person sitting in that office i then asked her why is she ignoring me i called her twice is this the way checkers see their clients and this was her exact word and i quote (Mr gaan dit miskien oor die pies ek gaan dit nie afmerk nie) was this the way to speak to a client and this is not what i wanted to know as mentioned before i wanted to know why . this made me more upset and then she **** in my face as well when i asked her again why is she ignoring me she said she was busy with a client after i looked at the office where she was sitting and their was no client.

i would like Checkers group to please act against this individual as this is no way to handle clients and i would also like to get an update as i called your customer complaints number and also had no answer this morning after keeping on line for more than 20 minutes

Thanks Grant