Repeated Overcharging and Indifference at Checkers - The Grove Mall

I am utterly disappointed with Checkers at The Grove Mall. For the third time in recent months, I have experienced overcharging on multiple items during a single transaction. On my recent visit (29/10/24), I was charged higher prices at the till for three items — Mex Nachos, Oil Avo, and Baby Soap Dove — than what was advertised on the shelves. I was overcharged by a total of R9.00 on a bill of R433.28.

This is not an isolated case. Two months ago, I was overcharged on two separate visits within just two weeks. I left a review on Google, detailing the issue and the unnecessary, outdated process required to obtain a refund, where customers are forced to fill out a s****py, primitive logbook. (Link to that complaint on Google here: https://g.co/kgs/4B4uDXK). No one from Checkers bothered to respond to my concerns then, and now, after raising this latest complaint on their website, it’s been two days without any acknowledgment or response.

When I brought the overcharging to the attention of staff this time, I dealt with an employee named Machacha, who processed my refund but displayed no concern over the repeated pricing errors. When I asked for management, a gentleman was called over, yet he stood there in silence, offering not a single word of apology or acknowledgment. This clear indifference and lack of accountability from both staff and management are beyond frustrating.

At this point, I question whether these pricing discrepancies are truly accidental. When a pattern emerges, it starts to feel like a deliberate tactic. This Checkers branch has lost my trust completely. Accurate pricing is a basic expectation, and Checkers - The Grove Mall has failed repeatedly to meet this standard.

I am posting here to warn other shoppers: if you shop at this branch, be prepared to double-check your receipts and face indifferent staff if you find discrepancies. I expect better from a major retailer like Checkers, and I sincerely hope they take this matter seriously and put measures in place to restore customer trust.

*A complaint on the above was also lodged on the Checkers website on Tue, Oct 29 at 6:39 PM with reference number ***