Repeated Missing Items and Broken Promises

I placed an order through Checkers Sixty60 on 1 November around 11:50 AM, delivered at 12:30 PM. The order arrived missing items worth over R320, even though the app showed them as “picked.”

I contacted customer service and was assured that my account would be credited the same day, and that I wouldn’t be charged delivery when replacing the missing items. However, the next day (2 November) I still hadn’t received the credit — and was later told the matter had never been escalated to the credit department.

After following up several times (each time being told it would take “10–15 minutes”), I eventually had to place a new order myself. I was charged for delivery again despite being promised I wouldn’t be, and that order also arrived with another missing item.

The real issue here isn’t just the missing products — it’s the lack of accountability and customer support. Customers should not have to chase after credits, reorder their own missing items, or pay new delivery fees when the fault lies with the store. This entire situation could have been resolved easily if the missing items had simply been re-picked and re-delivered as they should have been.

This experience has been frustrating, inconvenient, and disappointing, especially for a service that prides itself on speed and reliability.