Regarding Staff Misconduct

I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that took place on 21st of September 2024 at Checkers Kwadukuza.

One of your staff members, (Charmine, Admin or front-end Staff), insulted a ****orker (Name of ****orker) (Kamalin) in front of customers, which created an uncomfortable and unprofessional environment. I am a concerned customer. There was multiple time she has embarrassed her staff Infront of customers. I laid back listening to the conversation. Her ****orker was 10 minutes late to work because he had an issue with transport due to the bad weather conditions which KZN had been experiencing over the past week, which he apologized for . Note (Not within closed door, this discussion was done on the floor) She requested that he removes himself from the till point and pack, which the lad agreed to. She then stated that's not all! At the end of your shift, you will ensure all the till points are cleaned and you will make sure all bins are cleaned. The lad responds okay no problem with so much of fear.

My question is, what is the lads work description? Is this how we treat our staff?

I am utterly disgusted with the way checkers handle processes and protocols.

This incident occurred during a busy time and not only affected the morale of the staff involved but also reflected poorly on the professionalism of your establishment in front of customers. As a business that values respectful and professional behavior, I found this incident troubling.

I kindly request that you address this matter with the staff involved and take appropriate action to ensure that such incidents do not happen again. It’s important for staff to maintain professionalism and treat each other with respect, especially in front of customers.

Thank you for your attention to this matter. I trust that this situation will be handled with the seriousness it deserves. If no further action is taken, I will ensure this reaches social media and I will be happy to use other social networking platforms because this is a poor reflection on checkers as a whole brand. I am happy to discuss this further if needed

Branch Manager - Manogran Pillay

Contact Details – ***

Sincerely,