REFUSE TO HELP, LOST PAPERWORK AND OWE MONIES FOR A DUPLICATE VOUCHER.

11/09/2018 8.30pm I purchased a Telkom voucher to the value of R250.00 for my 81 year old mother's landline on the 8th of May 2018 at 17.22 at Checkers Da Gama Street, Jeffrey's Bay. Went home tried to load but it wouldn't load. I went back to Checkers immediately discussed this with the Branch Manager Michelle who said she would look into it. I furnished her with all my details as well as the voucher in question. I had also photographed the voucher and sent it via Whatsapp to my sister in Cape Town on the 8th May 2018 at 18H00 who has a pre-paid Telkom line thinking that it might work on her line. When she tried to load it, it said that it was invalid. I waited for a few days got no response from Checkers. I then asked my sister to go to the Telkom Branch in the Somerset Mall in Cape Town as there are no branches in Jeffrey's Bay. The closest is 70kms away. I got feedback from Telkom that the voucher had already been used by another Mobile Number ********** 896. I contacted Checkers Head Office lodging my complaint and dissatisfaction and I was given a reference No 87220. They said they would look into the matter and call me back. They called me back and said that there is nothing that they can do about it. They were not willing to e-mail me and give me any explanation as to why they couldn't help me. We were told by Adre Mostert from the Telkom Office in the Somerset Mall that after a lot of investigation that the voucher had been duplicated. I handed this information to the Manager at Jeffrey's Bay still no response. Last week the 6th of September I went back to Checkers to retrieve my paperwork including my voucher and was told by the Manager that she had lost it. According to Telkom this has happened at retail stores like Pick n Pay where there was a duplication of vouchers and that the customer was refunded. Besides the money it's the principle of the matter. I trust that I will get a speedy reply as I have no intentions of letting this matter slide. Should they wish to contact me to discuss resolving this matter. It's over 4 month's and still nothing. My name is Derek and my mobile number is ********** 827.